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Privacy Policy Statement


General Data Protection Regulation (GDPR) Notice


At CMutual we are committed to keeping your privacy and information safe. We respect the trust you’ve placed in us, and this Notice is a copy of our policy around how we do this.

Our privacy notice tells you what we do with information we collect about you. It’s relevant to anyone who uses our services, including policyholders, prospective policyholders, our partners and visitors, our website users and beneficiaries under our policies.

It is the intention of this privacy statement to explain to you the information practices of CMutual in relation to the information we collect about you.


For the purposes of the GDPR the data controller is:

CMutual Group Limited

Located at 1 Victoria Square, Birmingham, West Midlands, B1 1BD,

United Kingdom

When we refer to ‘we’ it is CMutual.


Who are we?


CMutual is the pre-eminent insurance specialist for Credit Unions. We have unique expertise in tailoring protection solutions to fit the needs of the credit union and its members. We are an Insurance broker regulated by the Financial Conduct Authority. CMutual staff are experts in Commercial Insurance products, and Credit Union insurance needs. CMutual group offer quotations, and policies for clients to fit their needs.

The controller (as defined in the GDPR) of your personal data for all purposes outlined in the policy is CMutual. We can be contacted by post at 1 Victoria Square, Birmingham, West Midlands, B1 1BD UK, by telephone at 0121 8248 100 or by email at

Our data protection officer can provide you with additional information on this policy and your rights.

Purpose for processing your data:


  • To provide insurance quotations to potential clients.

  • To offer clients and potential client’s insurance for their needs and requirements.

  • To provide ongoing insurance support.

  • As part of our ongoing Anti-Money Laundering (AML) requirements, we have an obligation to carry out customer due diligence on each of our customers. 


Why are we processing your data? (Our legal basis)


We will only process your data where we have a legal basis in accordance with data protection Law.

In order for us to provide you with our services, CMutual needs to collect personal data for the purpose of providing you with insurance quotations and incept policy cover on your instruction.

CMutual needs to process your data as this is necessary in relation to a contract of insurance to which the individual has entered into or because the individual has asked for something to be done so they can enter into a contract.

CMutual provides quotations, and policies on a range of Commercial Credit Union insurance products.

In any event, CMutual are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.


How will CMutual use the personal data it collects about me?


CMutual will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.


Special Categories of personal data


If we collect any special categories of personal data (e.g., health, religious beliefs, racial, ethnic origin – financial information is not classified as special categories of personal data). We will ensure the that we will obtain your explicit consent prior to collecting such data.

Please note in order for us to provide insurance quotations we must ask questions in relation to convictions and prosecutions pending.


Who are we sharing your data with?


CMutual is a regulated insurance intermediary appointed by insurance companies to provide clients with quotations and policies of insurance. We collect data required for the provision of contract terms and this information is shared with our insurance company and underwriting partners who provide the insurance premium for the risk being proposed to them.


We may pass your personal data on to third-party service providers contracted to CMutual in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on your behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with CMutual procedures. In certain cases where you the client appoint a third party to act on your behalf (loss assessors for example) we will share data with them on your written request to do so.


If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your explicit consent unless we are legally required to do otherwise.

We have issued all our third-party processors with a Data Processor checklist asking them GDPR specific questions.


If we transfer personal data to a third party or outside the EU, we as the data controller will ensure the recipient (processor or another controller) has provided the appropriate safeguards and on condition that enforceable data subject rights and effective legal remedies for you the data subject are available.


Data Subjects Rights:

CMutual facilitates you, our clients, rights in line with our data protection policy and the subject access request procedure. This is available on request. For any GDPR related queries please email our appointed representative at


Your rights as a data subject:

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

  • Right to object to automated processing, including profiling.

  • Right to judicial review – in the event that CMutual refuses your request under rights of access, we will provide you with a reason as to why.

  • All the above requests will be forwarded on should there be a third party involved as we have indicated in the processing of your personal data.


Retention of your personal data


Data will not be held for longer than is necessary for the purpose(s) for which they were obtained. CMutual will process personal data in accordance with our retention schedule. This retention schedule has been governed by our regulatory body and our internal governance.




In the event that you wish to make a complaint about how your personal data is being processed by CMutual or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and the CMutual data protection officer.


You may also lodge a complaint with the Information Commissioner’s Office in the UK, whose details are:

Information Commissioner’s Office


Tel: 0303 123 1113


Failure to provide further information


If we are collecting your data for an insurance contract/quotation and you cannot provide this data the consequences of this could mean the contract cannot be completed, quotation cannot be provided, or details are incorrect.

Contact Us


Your privacy is important to us. If you have any comments or questions regarding this statement, please contact our data protection officer on 0121 8248 100 or by email at


Privacy policy statement changes:

CMutual may change this privacy policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this privacy policy periodically so you’re aware of any changes. By using our services, you agree to this privacy policy.


This privacy policy was last reviewed in August 2023


CMutual  Group Limited is regulated by the Financial Conduct Authority with the registered company number 03571106 its registered offices are at 280 Bishopsgate, London, EC2M 4RB, England, United Kingdom.


Tel : 0121 8248 100 or by email at

This statement was last updated August 2023.



If you have any questions concerning your privacy, please contact us at:


280 Bishopsgate,




United Kingdom


Tel: +44 121 3590221

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